ICICI Bank is one of India’s leading private-sector banks and offers savings and current accounts, deposits, loans, credit cards and a broad range of digital banking services. Customers can access routine account information through SMS Banking, missed-call services, iMobile, Internet Banking, WhatsApp Banking, ATMs and customer care.
ICICI Bank’s SMS Banking services have changed over time. Transactional SMS facilities such as DTH recharge, broadband recharge, Delhi Metro Card recharge and SMS-based fund transfer were discontinued from March 9, 2023. However, non-financial SMS requests continue to be available for services such as balance enquiry, recent transaction information, cheque-related requests and selected account enquiries. ICICI Bank also directs customers to alternate channels such as WhatsApp Banking and *99# for services no longer supported through transactional SMS Banking.
ICICI Bank SMS Banking
ICICI Bank’s SMS Request facility is available 24×7 for several non-financial enquiries. The request should be sent from the mobile number registered with the bank.
- SMS Banking Number: 9215676766 / 5676766
- Primary account balance: IBAL
- Non-primary account balance: IBAL <space> Last 6 digits of Account Number
- Last 3 transactions – primary account: ITRAN
- Last 3 transactions – non-primary account: ITRAN <space> Last 6 digits of Account Number
- Cheque status enquiry: ICSI <space> Cheque Number
- Stop cheque request: ISCR <space> Cheque Number
- Cheque book request: ICBR
ICICI Bank states that the balance returned through SMS is based on the available balance. If the amount appears different from what the customer expects, the bank advises checking the detailed statement through Internet Banking or contacting Customer Care.
ICICI Bank Missed Call Enquiry
ICICI Bank provides an unbilled missed-call facility for selected non-financial account enquiries. The call should be made from the mobile number registered with the bank. The call disconnects after the first ring and the requested information is sent by SMS.
- Balance enquiry: 9594612612
- Last 3 transactions: 9594613613
If the missed-call response is not received, customers should confirm that the mobile number being used is the one registered with ICICI Bank.
Check ICICI Bank Balance Through iMobile
ICICI Bank’s iMobile app provides access to savings and deposit account details, balances and transaction information. Customers can also use the app for statements, fund transfers, deposits, cheque services, bill payments and card-management features.
Check ICICI Bank Balance Through Internet Banking
Registered customers can log in to ICICI Bank Internet Banking through the official website to view account balances, statements and transaction history. Internet Banking is particularly useful when a customer wants to review a longer transaction record or compare recent debit and credit entries.
Customers should never disclose their OTP, ATM PIN, CVV, UPI PIN or Internet Banking password to anyone claiming to help with an account enquiry.
Check ICICI Bank Balance Through WhatsApp Banking
ICICI Bank provides WhatsApp Banking through its official number +91 86400 86400. Customers using the registered mobile number can start the service by sending Hi. The service supports account balance, mini statement, cheque-book requests and several other banking services.
For balance enquiry, customers can type balance or bal. For recent transactions, the bank supports options such as mini statement, history or txn.
Check ICICI Bank Balance Through *99# Banking
ICICI Bank also supports *99# banking, which can be useful when mobile data is unavailable. The service works through a USSD menu on supported mobile connections and can provide access to selected banking and UPI services.
Check ICICI Bank Balance at an ATM
ICICI Bank debit-card holders can check their account balance at an ATM. Insert the card, enter the ATM PIN and select Balance Enquiry. A mini statement may also be available. Any charge depends on the account type, ATM used and the applicable free-transaction limits.
Check Balance Through Branch or Account Statement
Customers who prefer an offline method can visit an ICICI Bank branch and request account information or a statement. This option can also help when a registered mobile number needs to be updated or a digital banking service is not working properly.
ICICI Bank Customer Care
For help with SMS Banking, missed-call enquiries, iMobile, Internet Banking, cards or other account services, customers can use ICICI Bank’s official support channels:
- Customer Care Number: 1800 1080
- Domestic customers travelling overseas: +91-22-33667777
- Customer Care Email: customer.care@icici.bank.in
- Fraud helpline: 1800 2662
Website: https://www.icici.bank.in/
ICICI Bank advises customers to use contact details published on its official website and not to trust customer-care numbers copied from unknown websites, messages or social-media posts.
FAQs
1. Why does ICICI Bank ask for the last six digits of the account number in some SMS requests?
The extra digits identify a specific non-primary account. A simple IBAL request is used for the primary account, while a non-primary account enquiry requires IBAL followed by the last six digits of that account.
2. Are all ICICI Bank SMS Banking services still available?
No. Transactional SMS services such as DTH recharge, broadband recharge, Delhi Metro Card recharge and SMS-based fund transfer were discontinued from March 9, 2023. Non-financial SMS requests continue to be available.
3. Why can the balance in an SMS be different from the amount I expected?
ICICI Bank states that SMS Banking shows the available balance. Holds, pending transactions or other account entries can affect the amount immediately available for use.
4. What should I do if my registered mobile number has changed?
SMS and missed-call account services depend on the mobile number registered with ICICI Bank. Customers should update their current number through an authorised ICICI Bank channel before relying on these services.
5. What should I do if someone asks for my OTP, CVV or PIN during a balance enquiry?
Do not share the information. ICICI Bank does not require customers to disclose confidential credentials such as an OTP, PIN, CVV or Internet Banking password simply to receive account information.
