IndusInd Bank is a private sector bank in India offering savings and current accounts, deposits, loans, debit and credit cards, wealth products and digital banking services. The bank serves individual, business and corporate customers through branches as well as digital channels such as the IndusInd Bank Mobile Banking App – INDIE, IndusNet, WhatsApp Banking, UPI and Video Branch.
IndusInd Bank uses separate service numbers for missed-call banking, SMS Banking and customer support. This distinction is useful because a number meant for balance enquiry should not be confused with numbers used for downloading the Video Branch app, applying for products or reaching Phone Banking. Customers should also use only numbers published on the bank’s official website.
IndusInd Bank Balance Check Number
IndusInd Bank provides an official missed-call balance service. Give a missed call from the mobile number registered with the bank to:
- Balance Enquiry Number: 18002741000
The call is meant to be placed from the registered mobile number. The bank then sends the account balance by SMS. An internet connection is not required for this service.
IndusInd Bank also publishes separate missed-call numbers for other requests:
- Download Video Branch App: 18002742000
- Apply for an IndusInd Bank Loan: 18005323344
- Apply for an IndusInd Bank Product: 18008336677
These numbers serve different purposes and should not be treated as balance-enquiry numbers.
IndusInd Bank SMS Banking
Customers can also check the account balance through SMS Banking. From the mobile number registered with IndusInd Bank, type:
- BAL
and send it to:
- 92122 99955
IndusInd Bank states that SMS Banking also supports other services such as viewing recent transactions, mobile and DTH recharge and MMID-related requests. Customers should use the current keyword specified by the bank for each service rather than guessing an SMS format.
Check Balance Through the IndusInd Bank Mobile Banking App
IndusInd Bank’s current mobile banking application, INDIE, brings deposit accounts, loan accounts, debit cards, credit cards and investments into one app. The bank specifically lists viewing balances for deposit and loan accounts among the available account-management features.
After secure login, customers can view balances, transaction history and statements and can also use the app for payments, transfers and card management. The application should be downloaded only from the official app stores or through links provided on the bank’s website.
Check Balance Through IndusNet
IndusNet is IndusInd Bank’s Internet Banking service. Its Account Enquiry section includes Account Summary, Transaction History and the facility to view, download or print account statements for the previous 12 months.
Registered users can log in through the official IndusInd Bank website and choose the relevant account to review account information. Customers should avoid opening Internet Banking from links received through unknown messages or emails.
Check Balance Through WhatsApp Banking
IndusInd Bank also provides WhatsApp Banking for retail customers. The bank’s WhatsApp service supports account-balance information and recent transaction details.
- Retail WhatsApp Banking: 022 4406 6666
Customers can send “Hi” from the registered mobile number. The bank also offers a registration option by giving a missed call to 8744900400 from the registered mobile number. Once registered, users can type requests such as “Account Balance” or “Mini Statement” in WhatsApp.
Customers should interact only with the bank’s verified WhatsApp account and should never disclose an OTP, ATM PIN, CVV, UPI PIN or banking password in a chat.
Check Balance Through UPI
IndusInd Bank customers can check their balance through a UPI app after the account is linked to the registered mobile number and a UPI PIN has been set. In addition, the bank’s USSD service supports balance enquiry without requiring mobile data.
Registered users can dial *99*3# for balance enquiry. New users can use *99*69*3#. The mobile number must be registered with the bank, and authentication is completed with the UPI PIN.
Check Balance at an ATM or Through Passbook
At an ATM, insert the IndusInd Bank debit card, choose the account type, select Balance Enquiry and enter the ATM PIN. The available balance is then displayed on the screen. ATM transaction charges, where applicable, depend on the account type, ATM network and free-transaction limits.
Customers who prefer a physical banking record can also update the passbook at a branch, where the facility is available. The updated passbook shows posted debit and credit entries and helps customers compare recent transactions with the account balance.
IndusInd Bank Customer Care
For help with balance enquiry, SMS Banking, Mobile Banking, debit cards or other banking services, IndusInd Bank currently publishes the following support channels:
- 24×7 Customer Care: 1860 267 7777
- Toll-Free Banking and Credit Card Support: 1800 266 0447
- Outside India: 022-68577777
- Banking Email: reachus@indusind.com
The bank advises customers to contact it through official numbers and email addresses. Banking passwords, OTPs, card PINs and CVV details should never be shared with anyone claiming to help with an account-balance enquiry.
Main Website URL: https://www.indusind.bank.in/
FAQs
1. Why am I not receiving the balance SMS after calling 18002741000?
The missed-call request should be made from the mobile number registered with the bank. If that number has changed, is inactive or is not correctly mapped to the account, the balance response may not arrive. Confirm the registered mobile number with IndusInd Bank if the problem continues.
2. Can I use 18002742000 to check my IndusInd Bank balance?
No. IndusInd Bank publishes 18002742000 for downloading the Video Branch app. The missed-call number published specifically for account balance is 18002741000.
3. What should I do if an SMS balance request is not working even though I am using the registered number?
Check that the keyword is typed as BAL and is being sent to 92122 99955. Also confirm that outgoing SMS service is active on the mobile connection. If the request still fails, use the missed-call service, INDIE app or IndusNet and contact the bank if needed.
4. Can I check my IndusInd Bank balance without mobile data?
Yes. The missed-call service works without internet access. Customers can also use the bank’s USSD balance-enquiry option through *99# services, subject to mobile-network availability and operator charges.
5. What should I do if the balance looks lower after a failed ATM or UPI transaction?
Check the transaction history first to see whether the transaction is pending or has already been reversed. Avoid repeating the payment immediately if the status is unclear. If the amount is not restored within the applicable reversal period, contact IndusInd Bank with the transaction reference details.
