West Bengal Gramin Bank (WBGB) is a Regional Rural Bank serving customers across West Bengal. The present bank came into existence on May 1, 2025 after the amalgamation of Bangiya Gramin Vikash Bank, Paschim Banga Gramin Bank and Uttarbanga Kshetriya Gramin Bank under the Government of India’s One State, One RRB policy. Punjab National Bank is the sponsor bank, and the notified Head Office of the amalgamated bank is at Kolkata.
WBGB provides savings and current accounts, deposits, agricultural and retail loans, RuPay debit cards, mobile banking, internet banking, UPI, SMS Banking, WhatsApp Banking and other digital services. For customers who want to check an account balance without visiting a branch, the bank currently publishes SMS commands for balance enquiry and mini statement. It also offers balance enquiry through WhatsApp and its mobile banking application.
West Bengal Gramin Bank Balance Check Through SMS
West Bengal Gramin Bank provides an official SMS Banking facility for balance enquiry. On the bank’s current SMS Banking page, customers are instructed to send the prescribed SMS command to either of the following service numbers:
7289916969
7289921919
To check the balance, type the message in this format:
BAL <Account Number>
For example, if the account number were 1234567890, the message format would be BAL 1234567890. Send the SMS from the mobile number registered with the bank so that the request can be identified correctly. Normal SMS charges may apply according to the customer’s mobile plan.
Steps to Check WBGB Balance by SMS
- Open the SMS or Messages app on the mobile number linked with the bank account.
- Type BAL followed by a space and the account number.
- Send the message to 7289916969 or 7289921919.
- Wait for the response from West Bengal Gramin Bank.
- Read the balance information provided in the reply message.
The SMS facility is useful when mobile data is unavailable or when a customer does not want to open mobile banking or internet banking only to check the account balance.
West Bengal Gramin Bank Mini Statement Through SMS
WBGB also provides a mini-statement facility through SMS. The bank’s official page states that customers can obtain details of the last three transactions by using the following command:
MINSTMT <Account Number>
Send the message to 7289916969 or 7289921919. The mini statement can help customers quickly review recent debits or credits without logging in to an app.
The same SMS Banking page also lists commands for debit-card hotlisting, debit-card PIN OTP generation, cheque-status enquiry, stop-cheque requests and limited fund transfers. Some of these services require an SMS PIN generated through the WBGB Mobile Banking app.
West Bengal Gramin Bank Missed Call Balance Enquiry
The current West Bengal Gramin Bank SMS Banking page does not publish a dedicated missed-call balance enquiry number. The two numbers 7289916969 and 7289921919 are displayed for SMS Banking, with BAL <Account Number> used for balance enquiry. Customers should therefore not assume that these numbers are missed-call balance numbers unless the bank separately confirms such a service.
If a customer specifically wants a missed-call facility, the safer option is to confirm the current service with the branch or WBGB customer care before calling a number found on an older or third-party website. For a verified phone-based balance check, the bank’s SMS Banking and WhatsApp Banking services are clearly published on its official website.
West Bengal Gramin Bank WhatsApp Banking
West Bengal Gramin Bank provides WhatsApp Banking through its official number:
8505806500
Save the number and send “Hi” from the mobile number registered with the bank.
The bank currently lists Balance Inquiry and Last 5 Transactions among the account-related services available through WhatsApp Banking. Customers can also access options such as Stop Cheque and information about bank products, digital services and branch locations.
Customers should use only the official WhatsApp number and should never share an OTP, ATM PIN, CVV, UPI PIN, internet-banking password or other confidential credentials in a chat.
West Bengal Gramin Bank Customer Care Number
Customers who need help with balance enquiry, SMS Banking, mobile banking or other services can contact West Bengal Gramin Bank through the contact details published on its official website.
Toll-Free Helpline: 18001807777
Customer Care Email: customercare@wbgb.bank.in
Head Office: Ojas Bhawan/RITES Building, 6th Floor, Plot No. DJ-20, Action Area 1D, Street No. 326, Rajarhat New Town, Kolkata – 700160, West Bengal.
Customers should not disclose an OTP, ATM PIN, UPI PIN, CVV, password or other secret banking information to anyone claiming to provide customer support.
Check WBGB Balance Through Mobile Banking
West Bengal Gramin Bank provides its official WBGB mBanking application for customers who prefer to manage their accounts on a smartphone. The bank lists Balance Inquiry as one of the main features of the application.
After registration and activation, customers can use the app to check the account balance, transfer funds and access other supported services. The bank states that activation requires a valid WBGB debit card, a compatible smartphone and internet access.
Customers should download the application only through the official links provided by West Bengal Gramin Bank and should avoid installing banking apps from unknown websites or links received in unsolicited messages.
Check West Bengal Gramin Bank Balance Through Internet Banking
WBGB also provides Internet Banking through the secure login link available on its official website. Registered customers can use online banking to access account information and supported banking services without visiting a branch.
Always open Internet Banking through the official West Bengal Gramin Bank website. Do not enter a user ID, password or OTP on a login page opened from an unknown SMS, email, advertisement or social-media link.
Check WBGB Balance at an ATM
West Bengal Gramin Bank RuPay debit-card users can check their account balance at an ATM. Insert the debit card, enter the ATM PIN and choose the Balance Enquiry option. Where available, the Mini Statement option can also be used to review recent transactions.
Cover the keypad while entering the PIN and do not allow an unknown person to handle the card or watch the transaction.
Check West Bengal Gramin Bank Balance Through Passbook or Branch
Customers who prefer an offline method can update their passbook at a West Bengal Gramin Bank branch. The updated passbook shows posted debit and credit transactions together with the latest recorded balance. Customers can also ask the branch for help if their registered mobile number needs to be updated before using SMS or other mobile-based services.
Website url https://www.wbgb.bank.in/
FAQs
1. What is the official West Bengal Gramin Bank balance check SMS format?
Type BAL followed by a space and the account number, and send it to 7289916969 or 7289921919. The official WBGB SMS Banking page publishes this command for balance enquiry.
2. How can I get a mini statement from West Bengal Gramin Bank by SMS?
Type MINSTMT followed by a space and the account number and send it to 7289916969 or 7289921919. The bank states that this service provides the last three transactions.
3. Is 8505806500 the WBGB balance missed-call number?
The bank currently identifies 8505806500 as its WhatsApp Banking number. Customers can send “Hi” from their registered mobile number and use the Balance Inquiry option. The official SMS Banking page does not identify it as a missed-call balance number.
4. Does West Bengal Gramin Bank publish a missed-call balance enquiry number?
The current official SMS Banking page does not publish a dedicated missed-call balance number. It publishes SMS balance enquiry through 7289916969 and 7289921919. Customers who specifically want a missed-call service should confirm the latest facility with WBGB customer care or their branch.
